Resident Resources
How can we help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the
community guidelines for Atlantic Marine Corps Communities at
Tri-Command.
***Note: Your Resident Guide refers to renter's insurance offering,
which has been discontinued as of January 1, 2015.
How do I contact my Community Office?
Laurel Bay Welcome Center
640 Laurel Bay Road
Beaufort, SC 29906
T (843) 846 5300
Laurel Bay Community Center
514 West Cardinal Lane
Beaufort, SC 29906
T (843) 846 5335
Freedom Sound Community Center
416 E. Althea St
Beaufort, SC 29906
T (843) 846 5338
Parris Island Community Center
310 Punch Bowl Street
Beaufort, SC 29902
T (843) 322 0597
What are the pool hours and locations?
We are excited to offer two convenient pool
locations for resident enjoyment at the Laurel Bay
Community Center: 514 West Cardinal Lane, and
Parris Island Community Center: 310 Punch Bowl
Street.
Important Reminder: children who are not
toilet-trained are required to wear an approved swim diaper. Anyone
who has had known illness symptoms should not enter the pool during
and/or up to two weeks post symptoms (per Model Aquatic Health
Code).
Pool Hours:
Laurel Bay Pool:
Monday & Tuesday: Closed for routine maintenance.
Wednesday-Saturday: 10AM-7PM
Sunday: 11AM-7PM
Parris Island Pool:
Monday & Tuesday: Closed for routine maintenance.
Wednesday-Saturday: 10AM-7PM
Sunday: 11AM-7PM
Note: Guest approval will be at the discretion of your
community manager. The pools are a free amenity for residents
only.
Are pets allowed?
Yes, we gladly welcome four-legged family members at AMCC Tri-Command. For more information specifically regarding breed restrictions, please see the AMCC Animal Policy or contact MCAS Beaufort Military Housing at 843-228-6000 or Parris Island Military Housing at 843-228-2244.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Click
Here to watch the video
Click
Here to view a video about GFCI outlet safety and
tips
Am I allowed to run a business from my home?
Permission to conduct a home enterprise such as child care operated by a DoN-approved licensed child care provider, tailoring, tax preparation, etc. in Family Housing should be requested in writing to the AMCC Community Management Office. All in-home businesses must be properly licensed by all local, state, and federal laws; in addition to installation requirements. Businesses which adversely affect the tranquility or safety of the military community will not be allowed. Requests for modifications to the home for an in-home business must be submitted in writing and approved by the Community Manager; any modifications will be at the Resident’s expense. Businesses will not duplicate the sale of merchandise and services readily available through the installations’ officially sanctioned commerce. Door-to-door sales, surveys, and/or solicitations of any sort are not permitted. Likewise, commercial advertising or flyers of any kind may not be posted or distributed. It is a Federal offense to attach anything to mailboxes.
Are guests allowed to stay with me?
Any visitors staying with a resident at Tri-Command housing needs to go to the Military Housing Office, either on the MCAS Beaufort or MCRD Parris Island to receive a visitors pass. Visitors cannot stay longer than two weeks without an AA form from chain of command.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
Fill out an I'll Be Back form, and turn it into the Community Center office. Please provide an emergency contact of someone who will be checking on the home in your absence.
Deployment Support Program Information
Choosing to stay in your home at Atlantic Marine Corps Communities while your spouse is deployed may be the best choice you can make for you and your family. We understand the challenges surrounding deployments, and that is why we created the Deployment Support Program to aid families in the extra house work and provide a network during this time. To assist families, we offer several benefits to residents, including:
- Extra maintenance support
- Yard assistance
- Complimentary childcare
- Home watch support
- Resident support, and more!
Fire Inspection
To ensure the safety of you and your family
members, all new residents are required to arrange a mandatory fire
inspection of their new home with 30 days of move in.
Fire Inspection Acknowledgement
Form
Maintenance
How do I report a maintenance issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (877)
509-2424 as soon as possible. For routine service requests,
you may also submit
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work orders.
With the MSC, you can expect:
- Upgraded call handling and customer experience
- US-based representatives with strong facilities knowledge
- New call back feature offered to avoid wait times
- Appointment notifications and reminders
- Superior response and specialized technician assignments
Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Are any items available for pick-up by residents?
We are pleased to offer residents a convenient Self-Help option for several replacement items for your home. Items available include:
- Drip pans
- Blind vanes
- Appliance bulbs
- Garage remote batteries
- HVAC filters
Please contact your community office at the number
below to schedule a pickup.
Laurel Bay Community Center (843) 846-5335
Parris Island Community Center (843) 322-0597
Home Alterations
How do I submit a request to alter my home?
AMCC Tri-Command does allow limited modifications
within the homes.
For information on the approved colors for paint
modifications, review our paint
policy and paint request form. Click here to submit your
paint request electronically. If you’re interested in installing a satellite
dish or
installing a fence, please review
the dig permit form and
return the necessary paperwork to your Community Office. For other
modification requests, please contact your Community
Office.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
mowed.
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Mow
Schedule*
The weekly mowing usually begins around April 3rd.
Day | Neighborhoods |
---|---|
1 | Wake Village and Marsh Landing |
2 | Naval Hospital and Weapons Sound |
3 | Bay Circle and Freedom Sound |
4 | Laurel Bay Blvd, Beech, Birch, Balsam, Banyan, and Cypress |
5 | Albacore, Barracuda, Cobia, Dolphin Iris, Heather, Jasmine, Gardenia, and Foxglove |
6 | Camellia, Bluebell, Dahlia, Aster, Azalea, and Ableia |
7 | Elderberry, Dogwood, Acorn, Ash, And, Aspen, Cardinal, Dove, Eagle, and Albatross |
*Mowing is completed in a 7 day cycle and is dependent on weather
and may occur on Saturdays as needed. Grass will be cut a
minimum of 33 times annually and may be more frequent depending on
seasonal or climate conditions. Adjustments to the schedule will be
made as needed to account for growing seasons and raining seasons.
The schedule listed above does not guarantee a weekly mow schedule,
but simply suggests the days of the week the landscaping contractor
may mow in that neighborhood.
Green Waste Removal
Residents are encouraged to recycle green
waste.
- Green waste should be neatly bundled and tied together in a neat
package not to exceed 4 feet in length by 2 feet in
width.
- Loose green waste should be placed in a plastic bag or cardboard
box.
- Green waste collected at all locations will be disposed of in
accordance with state and local laws.
Utilities
Resident Energy Conservation Program (RECP) - How Does it Work?
The Office of the Secretary of Defense (OSD) set
forth the policy for the payment of utilities in Public Private
Venture (PPV) housing to encourage energy efficiency in privatized
housing units. The Resident Energy Conservation Program (RECP)
represents the Navy's next step in establishing an energy
conservation program in PPV housing consistent with the OSD
policy.
The RECP is designed to set reasonable utility usage
targets for normal utility consumption. Homes are grouped into
profiles with similar or same floor plan types and sizes. The
utility usage target is established on a monthly average utility
allowance for each home based on a five-year rolling average of
each specific month. Each month families will receive an actual
bill and accrue credit for rebates if they use less than the
average utility allowance. If a family exceeds the 10% buffer they
are responsible for payment. It is important to note that payment
due is only for the amount over the 10% buffer, not for the entire
amount consumed.
Note: An allowance for "normal" utilities (electricity and
natural gas) use is part of the BAH. This program was designed by
the Navy to encourage residents to achieve normal usage and to
reward them for conservation beyond normal expectations. If
you conserve and use utilities wisely within a normal
range, families should have no out-of-pocket utility expense,
and may even qualify for a rebate.
Energy Conservation Tips to
help lower your bill. Complete a Resident Home Energy Audit
Checklist.
HVAC System Tips and how to
make it work best for your home.
Environmental Resources
During your leasing process we provided a Mold 101
Guide that discusses prevention, identification, and the procedure
for reporting concerns to your maintenance team. Please immediately
notify the Maintenance Solution Center if you discover a leak or
suspect water intrusion of any kind in your home. To revisit the
guide for prevention and reporting tips, please click here.
Additionally, click here to revisit
the EPA’s Lead Based Paint brochure provided with your lease
packet.
Departing Residents
I’m moving out. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renters insurance mandatory?
Beginning June 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with Atlantic Marine Corps
Communities at the expense of the resident. Renter's insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while
living in your home. The lease requires proof of insurance coverage
meeting the minimum requirements with Atlantic Marine Corps
Communities named as an interested party at time of
move-in.
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
Provide Feedback
Tell us how we’re doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the
Tenant Bill of Rights.
Click here to view a copy of the
Tenant Responsibilities.
Dispute Resolution Process
What is the process to escalate a concern related to my home or community?
Informal Dispute Resolution
Process – All Residents
Atlantic Marine Corps Communities takes resident concerns very
seriously and desires to address and resolve any issues in a timely
manner to the satisfaction of all parties involved. Click here to view a copy of
our informal dispute resolution process as well as key points of
contact available to assist you with your concerns.
Formal Dispute Resolution
Process – Active Duty Residents
Our vision is to provide outstanding communities where military
families live, work, and thrive. If you do not feel your concerns
have been effectively addressed in a timely manner through the
informal dispute resolution process above, a formal dispute
resolution process which involves the Military Housing Office and
the Installation Command has been outlined in Schedule 3 of the
NDAA Universal Lease for Active Duty residents. To view the details
of this program available for you or to begin the process, click here.
Click here to view the MARINE
CORPS INSTALLATIONS COMMAND POLICY LETTER 1-21, Subject: MARINE
CORPS PUBLIC PRIVATE VENTURE DISPUTE RESOLUTION PROCESS.
We are committed to providing an exceptional resident experience
while you call Atlantic Marine Corps Communities home. Please reach
out to your community office with any questions or
to escalate a concern related to your home or community.