Tropical Storm Isaias Frequently Asked
Questions
In the event of a Medical Emergency during Tropical Storm Isaias,
please dial 911.
What
are my communication tools to report a Maintenance Emergency during
the storm?
- Option 1: Call (877) 509-2424 to initiate a service
request.
- Option 2: We encourage all residents to send their request to
Rent Café app. Please include images exhibiting damage cited for
workorder.
If my
home is damaged during storm, what procedures do I follow during
storm?
Please report all damage related to
Tropical Storm Isaias to AMCC through one of the following avenues.
As we progress in making repairs and recovering from the storm, we
will update residents on progress. If you have these issues, please
follow the protocol to connect with the most effective way to
communicate your home issues.
- Roof Leaks/Any Water Intrusion
- Ceiling Destruction (Room by Room)
- Flooding (Room by Room)
- Inventory of External Home Damage:
- Identify potential hazards around your home. Hanging tree
branches, loose shingles, patio furniture and other outdoor objects
can cause damage or injuries in a storm.
- Please use this check list we have provided you to provide our
team and contractors the most up to date information on your home
and the post Tropical Storm Isaias Damage.
- AMCC Resident Tropical Storm Isaias Storm
Check List
NOTE: If you have not given us a ‘Permission to Enter’ and you have
an emergency maintenance request, please click ‘Yes’ when reporting
damage online so that we may retrieve your online request and
respond quicker.
What
are my communication tools to report a Weather Emergency after
Tropical Storm Isaias?
- Option 1: Call (877) 509-2424 to initiate a service
request.
- Option 2: We encourage all residents to send their request to
Rent Café app or the resident portal. Please include images
exhibiting damage cited for your workorder.
- Option 3: We encourage residents to follow our AMCC Facebook
Page. Please private message AMCC with any requests, concerns,
updates to your neighborhood or other helpful tips for our team.
(https://www.facebook.com/TriCommand/)
- Additional Sources:
What
does AMCC do after Tropical Storm
Isaias?
Once AMCC is back onsite we will
communicate with the appropriate community centers for reporting of
post Isaias damage. AMCC continues to partner and coordinate
recovery efforts with our on the ground team and contractors. We
have secured additional resources to supplement our staff during
this recovery period. We have a post storm plan in place to help
with our recovery efforts. We are prioritizing our efforts for
recovery as follows: 1) Life and safety, 2) access in
and out of our neighborhoods and 3) mitigation of common areas.
***
What
is being done to restore power in my community?
Please note Public Works crews are
working around the clock to restore power within our AMCC housing
communities. Because of Isaias, you may experience intermittent
power interruptions in the coming days and weeks. To prepare for
restoring power that may surge, be sure to turn off or unplug items
not in use. Please continue to keep a close eye for text and
emails, AMCC Facebook page and your installation Facebook page for
updates on power restoration. ** Please Note: that some of our AMCC
properties are Duke Energy.
What
about any personal items that may have been damaged?
All damages to your personal items
related to Tropical Storm Isaias should be reported directly
to your renter’s insurance company. AMCC will cover any damage to
your home, but not to your personal items. This also includes any
food loss due to power outages, as AMCC does not cover this type of
loss.
Will
AMCC allow me to relocate to another AMCC home if my home is
damaged?
AMCC will assist residents in finding
alternative housing on a case by case basis, as deemed necessary.
Your property management staff may not be able to immediately take
requests for updates regarding a specific property or unit until we
are able to resume normal business hours. However, managers will
proactively communicate directly with residents regarding damages
at each of our communities as they are able to access and check
properties.
It is imperative that we communicate priority lists are being made
for residents whose homes are uninhabitable due to damage related
to Isaias. In the event your home is deemed unsuitable for living
in, AMCC will work with you on a case-by-case basis to arrange
accommodations for you and your family.
I was
scheduled to PCS, but my move has been delayed. Can I remain in my
home until the movers are able to accommodate me?
Yes, you may remain in your home if
your move is delayed. Please keep AMCC informed of any changes to
your move-out as planned.
What
should I do with my trash and my green yard waste
after Tropical Storm Isaias?
You may re-locate your green yard waste
to the curb or roadside where you would normally place your trash
& recycling containers. If there is a delay in trash &
recycling service we will keep you updated as services
return.
Will I
be reimbursed for rent while I was out of my home for Tropical
Storm Isaias?
AMCC will not reimburse residents their
rent during the Isaias, whether you chose to evacuate or remain in
your home. However, if your home was damaged due to Tropical
Storm Isaias, and AMCC deems your home is now uninhabitable as
determined by AMCC, your rent will be prorated from the
day Tropical Storm Isaias affected our area.
What
if I want to break my lease and move-out after Hurricane/ Tropical
Storm Isaias?
If you decide to relocate from your
AMCC home within 30-days of the initiation of Tropical Storm
Isaias. AMCC will review your request on a case by
case basis.
If I
want to move-out, and cannot give a 30-day notice, will I be
charged?
If you need to relocate out of AMCC
housing, within 30-days of the initiation of Tropical Storm Isaias,
AMCC will review your request on a case by case basis.
What
if I was scheduled to move-in to an AMCC community when Tropical
Storm Isaias hit? What do I need to do to
reschedule my move-in?
We are in the process of contacting all
residents who are moving into AMCC. We will notify you if there
will be any additional changes or delays to your move-in.
How
will AMCC communicate with my family?
AMCC will text and email messages, Rent
Café, Facebook, and our community center after Tropical Storm
Isaias. We will also continue to publish FAQs as they
continue to evolve.